Shipping, taxes and processing time
PROCESSING TIME FOR YOUR ORDER
All orders except custom plush toys are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email unless otherwise stated on the product listing. You will receive another notification when your order has shipped.
Custom plush toys processing time will be discuss when purchasing your custom plush toy.
If you need your order quickly, please contact me by email at mathilde@petitloulou.com and I will do my best to accommodate your request.
I cannot control any service interruptions or delays caused by the carrier I use to ship your item. I am not responsible for items lost or damaged by the carrier once I give the items to them. I do fully insure each shipment and will refund your order if the insurance claim is decided in our favor.
ADDRESS CHANGE
I do allow address changes for a 4.95 € fee. If you need an address change, please use this link: https://petitloulou.com/collections/limited-edition/products/address-change
Note that if the new address is in a different country, additional fees may apply.
FRANCE SHIPPING
Pick up at my workshop (Angoulême): Gratuit
Delivery in point relais (Mondial Relay): 7,00 €
Standard delivery by Colissimo (No Signature): 10,00€
EUROPE SHIPPING
Charges for your order will be calculated and display at checkout.
Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal : 14 €
United Kingdom : 15 £
Switzerland : 14 CHF
If you live in another European country, please reach out at mathilde@petitloulou.com and I will be happy to help you.
INTERNATIONAL SHIPPING
I offer international shipping. I may cancel or delay shipment if packages are not being accepted at this time by the carrier in the destination country. Shipping charges for your order will be calculated and display at checkout.
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Petit Loulou is not responsible for these charges if they are applied and are your responsibility as the customer.
Canada : 25$ cadUnited States : 15$ usd
International Shipping: 26,00$ usd
HOW CAN I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from Petit Loulou which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact me at mathilde@petitloulou.com with your name and order number, and I will look into it for you.