Shipping, taxes and processing time

SHIPPING UPDATES FOR THE 2021 HOLIDAYS

Please read this post

PROCESSING TIME FOR YOUR ORDER

Orders sent by Canada Post are prepared and shipped once a week, generally Friday noon.

Orders sent by Chit Chats are prepared on Fridays but will generally only be received by Chit Chats on Mondays.

Custom plush toys may take up to 10 business days to process, although I do my best to ship them out within 5 business days.

If you need your order quickly, please contact me by email at info@petitloulou.com and I will do my best to accommodate your request.

FREE PICK-UP IN MONTREAL

If you have chosen the pickup option, wait for my email to set a pickup time. The pick up is located at the corner of Cartier and Gauthier streets next to Lafontaine Park.

DELIVERY IN QUEBEC

Purolator

All orders shipped via purolator arrive up to three days after being shipped by Petit loulou. If shipped on friday the earlier they will arrive will be the following monday.

Please provide a delivery address where you are present during the day. If you want delivery without signature, please select this option in the delivery options. Please note that by selecting the “Signature not required” option, you accept that your shipment will be delivered without any signature being obtained, in accordance to Purolator’s “OSNR-Signature Not Required” policy and their new delivery procedures. Please consult the Terms and Conditions of Service on their site www.purolator.com to obtain additional information, notably about release and indemnification of Purolator of all claims arising from delivery of a package without a signature. As a result, you also release and indemnify Petit loulou of theft/loss of your package once delivered. In the event that your package is returned to me (because you requested shipping with a signature, and you have not claimed it in the time imparted by Purolator), I will be happy to help you return it for the usual delivery fee + tax.

Canada Post

All orders shipped via Canada Post have a tracking number.

Remote areas

In remote areas, delivery time may vary and be longer. I reserve the right to use the least costly delivery service. You won't be charge any additional fee even though it might be more than the service you chose.

DELIVERY IN THE UNITED STATES

Chit chats

All shipments to the United States shipped with Chit Chats (USPS First-Class Mail with tracking number) are delivered in 2-10 business days after they left chitchats facility.

Canada Post

All shipments to the United States shipped with Canada Post are delivered in 4 -10 business days.

DELIVERY IN EUROPE

Please note, due to Covid, shipments to Europe can take more than double the time to arrive. I may also not be able to send your order if your country is in lockdown.

Canada Post
Your order will be shipped with a tracking number by air. Delivered in 1 to 2 weeks.

For more options, please contact me before placing your order

You are  responsible for any customs and import taxes that may apply to your package. I'm not responsible for delays due to customs.

REST OF THE WORLD DELIVERY

Please contact me before placing an order.

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